FAQs
In order to answer some of the more common questions we are asked, we’ve compiled the following handy FAQ page:
If we haven’t answered your question then give us a call, we’re only too happy to help.
Our Frequently Asked Questions
What area do you cover?
Can I bring my car to you?
At present we don’t offer that service. The majority of our work is attending cars with no keys. We are on the road most of the day so appointments are at your home or work place, or wherever you vehicle is located.
Can you program the keys(s) that I have purchased from the Internet?
This is a grey area as most keys/remotes once programmed to vehicle can not be re-programmed to another car. But for the keys that can, there are many variants across model years so its hard to tell what you have and if it will work. We can only advise on new products. If we attend your vehicle and the product you have supplied does not work to your vehicle, there will still be a charge.
What are the costs?
Each job can vary in price. It will depend on your vehicle, its age and your current situation. Please use our Contact page and email us with as much detail as you can to receive an accurate quotation.
Can I arrange a specific time for you to call?
On some occasions yes, but we currently work on a AM or PM appointment as some jobs can take longer than others and we also have to cover emergency work for the police and recovery agencies.
What is the car pass/security code?
Some vehicle manufactures supply security cards with useful information such as keys numbers that can save time and money for you if you have them. These are usually located in your vehicle folder.
My key does not have a transponder chip
How long does it take to make new keys?
Do you replace the locks on the vehicle?
Do you cover Mercedes vehicles?
Are you cheaper than the dealer?
How can I pay?
What do you need from me?